Virtual Training Courses

Heuristics is delighted to offer complimentary hands-on LearningBuilder training courses geared toward different levels of customer experience with the platform, delivered by experienced LearningBuilder analysts. For more information on the LearningBuilder Academy annual user group conference, click here.


LearningBuilder 101

Are you a novice LearningBuilder program administrator?

LearningBuilder 101 is designed to introduce basic system concepts and equip you to make text changes in your application.

In this training course, you will be able to:

  • Understand an Applicant’s experience of an Application
  • Describe key LearningBuilder terminology
  • Access Applications and Member records
  • Make “safe” changes to Applications and Workflows

Join us for hands on LearningBuilder Training where you can safely explore the system and learn how to make language changes without submitting a support ticket!


LearningBuilder 201

As a LearningBuilder program administrator, have you wanted to make a small change in what your application does?

LearningBuilder 201 shifts the focus from changing how a learning plan appears to changing how it works. 201 is a more advanced session for people who have implemented a LearningBuilder instance and are ready to take ownership over more aspects of configuration.

In this training course, you will be able to:

  • Add a Workflow Step to an existing Workflow
    • Create the Step
    • Define Active and Passive instructions
    • Add a Picklist or Multiselect Field to a Workflow Step
    • Add a Button
    • Add a Complex Validation Rule to an Action
    • Add a new Notification to an Action
  • Refine your Workflow Step
    • Set a deadline on the review process
    • Add a Quick Action
  • Manage workflow display attributes

Join us for hands on LearningBuilder training where you can safely explore the system and learn how to change your process without submitting a support ticket!

Upcoming Virtual LearningBuilder Training Dates


Wednesday, June 24th

10:00 am EST - LearningBuilder 101

2:30 pm EST - LearningBuilder 201

Register Now!


Click here for more information on the annual LearningBuilder Academy user group.