LearningBuilder Academy Returns!
Our annual LearningBuilder Academy user group is an in-person opportunity for education, connection, and relationship-building.
Join us on May 6th, 2025
We will host the LearningBuilder community in Arlington, VA at our Heuristics HQ conference center. We look forward to connecting with you!
Registration is now open!
Academy Schedule
Tuesday, May 6th - 8:00 am - 6:30 pm |
|
| 8:00 - 9:00 | Breakfast and Registration |
| 9:00 - 9:15 | Welcome and Organizational Update |
| 9:15 - 10:00 | Product News |
| 10:00 - 10:45 | Infrastructure and Security Updates |
| Break | |
| 11:00 - 11:45 | Feature Walkthrough: Criteria - Added Activities |
| 11:45 - 12:00 | Feature Walkthrough: Reports |
| Lunch | |
| 1:00 - 1:30 | Customer Support 101: How to Optimize Your Support Conversations |
| 1:30 - 2:00 | Customer Support 201: How to Do Your Own Troubleshooting |
| Break | |
| 2:15 - 2:30 | Customer Roundtables Kick-off and Topic Introduction: These focused conversations are your opportunity to engage with the Heuristics team, learn more about LearningBuilder, and influence the future of the software. Choose your three (3) favorite topics for subsequent half-hour sessions followed by a group gathering for takeaways and Q&A.
|
| 2:30 - 3:00 | Session 1 |
| 3:00 - 3:30 | Session 2 |
| 3:30 - 4:00 | Session 3 |
| 4:00 - 4:30 | Takeaways and Q&A |
| 4:30 - 5:00 | Conclusion: What Are We Building Together? |
| 5:00 - 6:30 | Academy Happy Hour and Reception |
Customer Roundtables
Click on a topic below to read the full description:
Improve Your Program Operations: Where Do You Get Stuck?
What do you currently do in the system that you want to spend less time doing? Is there something you do outside LearningBuilder that you would love to bring into the system?
Now that LearningBuilder has reset your baseline for efficiency by streamlining your application processing, you might be noticing what still requires more clicks than you would like or the information you would love to have at your fingertips.
Join Senior Implementation Analyst Karen Cantor to explore how we can further maximize your operational efficiency.
Program Success: How Can We Tell Your Story?
Certification boards don’t tend to measure success like other organizations, and our customers haven’t landed on a common set of metrics, so we are taking matters into our own hands!
We are starting to develop a set of report cards, metrics, and dashboards that organizations can use to tell their story.
Join Peter Fasano to explore the ways you might be able to tell the story of your success — with the metrics to back it up.
Customer Support: Help Us Help You!
Join the can-do crew in this Customer Support roundtable!
The Heuristics Customer Support team is here to help, and we want to know how we can better meet your support needs. We’ll discuss the support process, problem-solving, and how your account lead can better support you and your organization.
Join us for knowledge sharing and an open conversation!
Upgrades and Infrastructure: How Are They Working for You? Do You Have Questions on What Is Next?
Do you want the inside scoop on all things related to upgrades and infrastructure?
We will share details of the new upgrade risk management practices we are implementing and how your next upgrade will include migration to our new, secure, PCI-compliant platform.
You will also have an opportunity to share your experiences with last year’s rollout of bulk upgrades and ask questions about your upgrades and infrastructure.
Evolving Your Program: How LearningBuilder Can Support Program Innovation
What is the future of your program?
Christopher has been a member of the I.C.E. Future of Credentialing conversation for the past few years and would love to hear where you want your program to go.
This roundtable is less about LearningBuilder features (although it may touch on some) and more about how you think about your program so we can align your vision with our future.
The Integrations Lifecycle: What to Expect
“Why does my integration project cost that much or take that long?”
Why do some integrations require tailored configuration while others are plug-and-play? Join us to learn more about the Integrations lifecycle and get answers to some of these questions.
We will share details of the lifecycle of an integrations project; share the lessons we’ve learned about where complexity arises when transitioning vendors, updating an existing integration, or implementing a new one; empower you to own more of your integration to help us resolve those complexities; and seek your input on ways we can limit surprises and better partner with you in the integrations process.
“What the Heck?! Why Does/Doesn’t LearningBuilder Do <X>?”
Have you ever wondered, “Why the heck doesn’t LearningBuilder do <x>? It seems so simple!”
This is a forum where you can ask those questions, get answers, and help us identify the “little things” that could have an outsized impact on your program efficiency…and quality of life.
We’ll be using your feedback to fill out our product backlog for 2025, so let us know what head-scratching things you want to see changed.
The Candidate Journey: How Can We Optimize Your End-User Experience?
Have you noticed that your practitioners reach out with the same specific questions about their applications? Do candidates contact you with questions that you think have obvious answers? When was the last time you clicked through your applications as an end user?
We are interested in learning more about your practitioners’ experiences in LearningBuilder so that we can collaborate with you to create a better LearningBuilder experience for them.
Hotel Information
If you need to stay overnight in the area, a hotel discount is available for the Hyatt Centric Arlington just around the corner from our office.
Did you attend LearningBuilder Academy 2024? Log in here to download your certificates of completion, access session presentations, and submit feedback.
Registration for LearningBuilder Academy is now open!
Click here to RSVP “Yes” or “No.”
In addition to LearningBuilder Academy, we also host periodic webinars and specialized product training.