Automated Communications
Establish your plan, configure your messaging, and then let LearningBuilder do the work.
Automated communications streamline your business: You plan, we send!
“I didn’t forget, you were supposed to tell me!”
Automated communications software sends rules-based emails and SMS, from deadline reminders to status updates, without manual effort. LearningBuilder’s Automations Engine triggers these messages based on dates or on steps a candidate takes in the system, so the right reminder always goes out on time.
In today’s world, people expect to be reminded of due dates. But staying on top of all the notifications, reminders, and other necessary messaging can be hard work — especially without a digital system.
With LearningBuilder’s email and SMS messaging automation tools, you can move beyond triage and into strategy by planning your communications and then letting the system do the rest.
Our experienced Professional Services team can help take your communications from basic and practical to efficient and tactical.
First, we’ll work with you to identify the communication touch points in your credentialing process.
Then, we’ll help you create an automated messaging workflow that can be easily re-configured to suit your evolving needs.
We’ll even help you customize your message templates!
With LearningBuilder’s automated messaging capabilities, it’s easy to:
- Schedule and send communications via email or text message.
- Create rules-based notifications for due date reminders, submission confirmations, and payment receipts.
- Communicate based on key dates and application status.
- Personalize messages with recipient names and communication content.
- Log all communications with under the recipient’s profile in your system for streamlined tracking.
Automated Communications FAQs
What are automated communications in certification software?
Announcements and updates to everyone, receipts, confirmations, and audit notices, deadline reminders and inactivity nudges, and targeted sends to practitioners who meet specific criteria.
What communications can be automated?
Triggered sends are sent based on actions taken in the system; time-based sends are sent on a schedule relative to a date; and conditional communications are sent to specific people based on specific rules.
Are email and SMS both supported?
Yes. LearningBuilder can send both email and SMS communications.
Recommended Reading
Maximizing the value of automated communications
Automating conditionally triggered communications
How to automate communications for certification management
